Question 1

How long does a bespoke hotel amenity programme take?

Accepted Answer

14 to 20 weeks from briefing to first delivery. Properties using certified base formulations with custom branding can move faster.

Question 2

Are SOSOO amenities PPWR-compliant?

Accepted Answer

Yes. All SOSOO programmes use refillable or permanent packaging formats, CPNP-registered formulations, and fully documented compliance records through the SOSOO Suite. They meet the requirements of Balearic Law 8/2019, Spain's Law 7/2022, and EU PPWR from August 2026.

Question 3

What is CPNP registration and why does it matter for hotel amenities?

Accepted Answer

CPNP is the EU Cosmetic Products Notification Portal. Every cosmetic product placed on the EU market must be registered. Your supplier is responsible for registration, but you as the operator carry liability. SOSOO handles CPNP registration as part of every programme.

Question 4

Are refillable hotel amenities hygienic?

Accepted Answer

Yes, when the formulation has a validated ISO 11930 preservative challenge test result and packaging uses tamper-evident closures managed through a documented back-of-house protocol. The hygiene concern comes from poor implementation, not the format itself.

Question 5

Can SOSOO develop a programme for a yacht or charter vessel?

Accepted Answer

Yes. SOSOO develops marine-condition amenity programmes specifically for superyachts and charter vessels. Formulations are designed for marine environments — reef-safe where required, stable in salt air, in formats suited to yacht cabin spaces.

Question 6

Is the SOSOO Suite included with every programme?

Accepted Answer

Yes. SOSOO Suite — the compliance management and reorder platform — is included at no additional cost with every amenity programme. It handles refill cycles, stock cover tracking, reorders, and compliance record maintenance.

Question 7

What is Balearic Law 8/2019 and does it apply to my hotel?

Accepted Answer

Law 8/2019 prohibits single-use plastic amenity miniatures in the Balearic Islands. It applies to all accommodation operators in Mallorca, Ibiza, Menorca, and Formentera. It has been in force since 2019 — before Spain's national framework and before EU PPWR.

Questions answered
before you ask them.

Your programme, built around your property.

Questions answeredbefore you ask them.

Your programme, built around your property.

Questions answered
before you ask them.